Refund policy

Returns and Refunds

Ikahu Coffee is proud to offer our customers premium, fresh coffee and the best quality products.

Our returns policy is valid for 14 days from receipt of your product, so please ensure you contact us within that period with any issues or concerns about your order.

If the product you receive is incorrect (for example, the wrong product, grind or roast type), we are happy to offer a replacement or refund. Please supply your order number, your contact details, a photo and a brief description of the problem to info@ikahucoffee.com.

If the wrong product or grind type has been provided, Ikahu Coffee will replace the purchase with the correct product and ship to you at our own expense as soon as possible (unless a refund has been requested).

All applicable refunds will be processed within 7 days of receipt of your email request.

 

Change of Mind

In all other cases, unfortunately, we do not offer a refund, especially for change of mind coffee orders. Please select your coffee very carefully.